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THE ROLE OF INFORMATION COMUNICATION TECHNOLOGY IN SIX SIGMA APPROACH IMPLEMENTATION

Journal of Information and Organizational Sciences

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Polje Vrijednost
 
Naslov THE ROLE OF INFORMATION COMUNICATION TECHNOLOGY IN SIX SIGMA APPROACH IMPLEMENTATION
 
Autor Kondić, Živko
Dušak, Vesna
 
Opis The article discusses Six Sigma Methodology as business philosophy assuring excellent product or service quality and continuous process improving to realise highest customer satisfaction level. There are analysed methodology advantages allowing defects and costs reduction and customer satisfaction improvement. Also, authors discuss methodology successful implementation according to gathering data on business processes regulation indicators values variation, and issued products or services performances. The results of implementation process of the Six Sigma Methodology in business system depend on prompt and correct data needed for statistical analysis, and its accessibility via organisation’ information system. Correlation between implementation of Six Sigma Methodology and information system development is so strong that non-conformances could cause the Six Sigma Methodology implementation fall.
 
Izdavač University o Zagreb, Faculty of Organization and Informatics, Varaždin
 
Datum 2006-06-10
 
Vrsta resursa info:eu-repo/semantics/article
Peer-reviewed Article
info:eu-repo/semantics/publishedVersion
 
Format (na primjer PDF) application/pdf
 
Identifikator http://jios.foi.hr/index.php/jios/article/view/11
 
Izvor Journal of Information and Organizational Sciences; Vol 30, No 1 (2006)
 
Jezik eng
 
Relacija http://jios.foi.hr/index.php/jios/article/view/11/9